Account Security
Protecting your account is crucial when investing in digital assets and tokenized real estate. This guide outlines essential security practices to safeguard your account and investments on our platform.
Security Alert
Our platform will never ask for your private keys, seed phrases, or full wallet credentials. Be vigilant against phishing attempts and always verify you're on our official website before entering any information.
Essential Security Measures
Strong Password Practices
Your password is the first line of defense for your account. Follow these guidelines to create and maintain a secure password:
- Use a unique password of at least 12 characters
- Combine uppercase and lowercase letters, numbers, and special characters
- Avoid using personal information or common words
- Change your password regularly (every 3-6 months)
- Never reuse passwords across different platforms
- Consider using a reputable password manager
Two-Factor Authentication (2FA)
Two-factor authentication adds an essential second layer of security to your account. We strongly recommend enabling 2FA for all users:
- Go to Account Settings > Security
- Select "Enable Two-Factor Authentication"
- Choose your preferred 2FA method (authenticator app recommended)
- Follow the on-screen instructions to complete setup
- Store backup codes in a secure location
Tip: Authenticator apps like Google Authenticator, Authy, or Microsoft Authenticator are more secure than SMS-based 2FA.
Wallet Security
Since your wallet is connected to your account and holds your digital assets, securing it is paramount:
- Never share your private keys or seed phrases with anyone
- Store seed phrases offline in a secure location (preferably in multiple locations)
- Consider using a hardware wallet for large investments
- Regularly update your wallet software
- Disconnect your wallet from websites when not in use
- Use a dedicated device for high-value transactions
Recognizing and Avoiding Scams
Be vigilant against common scams targeting cryptocurrency and real estate investors:
⚠️
Phishing Attempts
Fraudulent emails, messages, or websites that mimic our platform to steal your credentials. Always verify the URL and email sender before entering information or clicking links.
⚠️
Impersonation Scams
Scammers posing as platform representatives, support staff, or other investors. Our team will never ask for your private keys, seed phrases, or passwords.
⚠️
Fake Investment Opportunities
Fraudulent investment offers promising unrealistic returns. All legitimate investment opportunities are only available through our official platform.
Account Monitoring and Alerts
Proactive monitoring helps detect unauthorized activity before significant damage occurs:
- Enable email and push notifications for all account activities
- Regularly review your transaction history for unauthorized actions
- Set up login alerts to be notified of new device logins
- Monitor your email account for password reset requests you didn't initiate
- Check your connected wallet activity regularly
What to Do If You Suspect a Security Breach
If you notice any suspicious activity or believe your account has been compromised, take these immediate steps:
- Change your password immediately from a secure device
- Contact our support team through the emergency security hotline
- Disconnect any connected wallets from your account
- Review recent transactions and report any unauthorized activity
- Enable additional security measures if available
- Consider freezing your account temporarily while the issue is investigated
Regular Security Audits
We recommend performing a personal security audit every 3-6 months:
- Update your password
- Review connected devices and applications
- Check account recovery options are up-to-date
- Verify notification settings
- Update contact information if needed
These regular check-ups help ensure your account remains secure and that you can recover it if access is ever lost.